Support

Operational guidance for account connection, syncing, data handling, and common troubleshooting.

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Contact support

Include your Instagram handle, a concise description of the issue, and the approximate time it occurred.

support@pressure-app.com

For sync issues, include device, browser, and whether the issue occurred during connect, initial sync, or refresh.

Quick actions

Direct links to the most common help and policy pages.

Sign in to connect Instagram →Privacy PolicyTerms

Connection troubleshooting

If Instagram connection fails, work through these steps in order.

  1. 1Confirm the Instagram account is Professional (Creator or Business).
  2. 2Make sure you are logged into the intended Instagram account in the same browser session.
  3. 3Temporarily disable browser extensions or privacy blockers that may interrupt the authorization flow.
  4. 4Retry the connection from a standard browser session rather than an in-app browser.
  5. 5If needed, disconnect and reconnect the integration from Settings.

Sync troubleshooting

Initial sync should complete without leaving the sync flow until required data is captured.

  1. 1Allow at least 60 seconds before retrying.
  2. 2Refresh the page or reopen the tab if progress appears stalled.
  3. 3Confirm you have at least one reel within the last 180 days.
  4. 4Reconnect Instagram and restart sync if the issue persists.
Pressure syncs up to 50 reels or 180 days, whichever comes first.

Data handling

Summary of how the product treats account and analytics data.

  • • Pressure does not store your Instagram password.
  • • Pressure stores authorized analytics, metadata, and derived product outputs needed to operate the Service.
  • • Some features may process media-related assets for duration resolution, transcription, and feature generation.
  • • Disconnecting Instagram stops future syncing; deletion requests are handled through product tools or support.

FAQ

Reference answers to common operational and data questions.

What does Pressure access from my Instagram account?
Pressure accesses the Instagram account data you authorize through the integration, including account identifiers, reel metadata, and analytics needed to operate the product.
Does Pressure take actions on my Instagram account?
No. Pressure is read-only. It does not publish posts, modify content, send messages, comment, or follow accounts on your behalf.
Why do I need a Professional account?
Instagram analytics required by Pressure are available only for Professional accounts, including Creator and Business accounts.
How long does initial sync take?
Initial sync typically completes in under a minute, but timing depends on Instagram responsiveness and the amount of data returned. Pressure syncs up to 50 reels or 180 days, whichever comes first.
Why are some metrics unavailable?
Some metrics are delayed, omitted, or restricted by Instagram. Availability can vary by reel age, account type, permissions, and the platform response.
Does Pressure process media files?
Certain product features may process media-related assets provided through the authorized integration, such as resolving reel duration, generating transcripts, or deriving structured features.
Can I disconnect or delete my data?
Yes. Disconnecting Instagram stops future syncing. You can also use the available data removal tools or contact support for assistance.
Is Pressure affiliated with Instagram or Meta?
No. Pressure is an independent product and is not endorsed by or affiliated with Meta or Instagram.
Bug reports should include the expected result, the observed result, and the approximate timestamp of the issue.